MixU.me Privacy Policy

Welcome to the MixU.me Privacy Policy. Whether you're ready to put yourself out there and start connecting or just looking for a new friend, we believe every connection should start with respect and equality... especially when it comes to your personal information.

When we talk about MixU.me, we refer to our brand (also known simply as "MixU.me", "we", "us", or "our" in this policy) operated by Breaking Barriers Now B.V. Hoogoorddreef 15 1101BA Amsterdam

This Policy explains how we process your personal information. It applies any time you're using the MixU.me mobile application or desktop version ("App"), and to your use of our "Sites", which includes our websites like www.MixU.me, microsites, and other digital products and services, like our competitions or surveys. We also suggest you read our Terms of Service.

Have any questions about this Policy? Just Contact Us and we'll be happy to help.

You should know

We will need to change this Policy from time to time, but the most current version (at http://www.MixU.me/privacy-policy ) controls how we use your information. Be sure to regularly check for updates, but we will let you know by email or notice of any material or significant changes.

We are responsible for taking care of all the personal information we collect and you share with us. According to the General Data Protection Regulation ("GDPR") of 27 April 2016 and other applicable personal data laws, we are the data "controller" for all personal information collected and processed through our App and Sites.

Contents, Part 1.

1. Registration Information
2. Linked Social Media Information
3. Profile Verification and ID Verification Information (including biometric information)
4. Purchase Information
5. Geolocation Information
6. Device Information
7. Photo Information
8. Link Information
9. Messages
10. Customer Support Contact Information
11. Cookies and Similar Technology Information

Introduction

The type of information collected or shared depends on the specific situation and what exactly you are doing.

You will not be able to change your date of birth and, if you give MixU.me access to your location in your device settings, your location is automatically updated based on the location of your device. Others using the App might be able to see some of your Registration Information when they view your profile page, such as your name, and username.

1. Registration Information

When you download the App and create a MixU.me account, we collect certain information about you to help enhance the App and verify the people using it. This can include:

Name

Username

Gender identity

Location

Email address

Date, time and location of account set up

Photographs

Mobile number

Login information from your accounts with Google, Apple, X (Twitter) Facebook as may be the case if you provide permission for us to do so.

After you register, you can change this information at any time through your account except account set up time and date. You are responsible for making sure your account details are kept up to date, particularly if your phone number changes.

2. Linked Social Media Information

We want to help simplify and enhance your connecting. One way we do this is by making it possible for you to use your other accounts such as via Google, X (Twitter), Facebook and Apple.

Apple ID: If you choose to register or sign in with your Apple ID, you give Apple permission to share with us:

• your Apple login
• a name (which you can edit)
• an email that will be linked to your MixU.me account and used to retrieve it

You can choose to use your personal email, or Apple will create and use a random email address so your personal email can stay private.

We will then use the personal information we receive from Apple to form your MixU.me account. If you remove the MixU.me app from your settings or Apple ID, we will no longer have updated access to this information.

If you want to disconnect any linked accounts from MixU.me, just visit your settings in the relevant app and follow the instructions to remove the MixU.me App access permissions.

Please note that if you unlink an account, this does not automatically delete the information that was already added to your MixU.me account. If you'd like this information removed, you must also delete it within your MixU.me account.

3. Profile Verification and ID Verification Information (including biometric information)

We want to ensure the safety and security of everyone on our App and Sites, and give people the best possible user experience. To do this, we require every person using our App and Sites to verify some of their information. For example we use https://www.yoti.com/ ("Yoti") as part of the age verification process at account set up and during your use of the MixU.me service.

We may also ask for your phone number and, in some cases, ask that you carry out a photo verification or ID verification. This allows us to make sure the people on MixU.me are actually people, that are of age (over 18), avoid fake accounts that can be used for malicious activities and cybercrime, and prevent fraud -- all of which can threaten the MixU.me network and spoil things for everyone.

The Yoti age related scan can include the use of facial recognition technology to compare the submitted photo(s) to your profile photo, or a live scan, which helps us make sure you are who you say you are, but you also have the option to request a manual review if you do not want facial recognition technology to be used.

We do keep the scans to verify you in the future and for our records. We will only keep the scans as long as we need them for these purposes, but never longer than 3 years after your last interaction with us. Once we no longer need the scans or the 3 years have passed, we will take reasonable business steps to permanently and securely delete the scans from our systems.

4. Purchase Information

If you decide to purchase any of our services, we will process your payment information and securely keep it for audit/tax purposes and to prevent fraud. We use a number of payment providers to help secure payments are made promptly and effectively.

To prevent fraudulent payments from being processed, we use automated decisions and our systems check payment information and transactions for behaviour that might violate our Terms of Service. We may automatically block any transaction that is likely to be fraudulent and meets the relevant criteria suggesting a violation. If a transaction is blocked, the relevant person will be notified that their transaction cannot be processed and can contact us to contest the decision.

YOU SHOULD KNOW

You can always turn off geolocation if you ever change your mind about giving MixU.me access to your location by:

iPhone — go to settings > security and privacy > location services > MixU.me

Android — go to settings > location > MixU.me > permissions > location

5. Geolocation Information

If you give MixU.me access to your location in your device settings, we will collect information about your location when you use your mobile device. We do this to personalise your App experience and make it easier for you to make connections and interact with others.

This can include information about WiFi access points and your longitude/latitude, and we can save your device's coordinates to offer certain features to you.

For example, by enabling your general location information to appear to people seeing your profile and show you the profiles of people who are near you.

6. Device Information

When you use the App, we can collect information about your device for the purposes described in this Policy. This can include your device's unique identifier, brand and model, and operating system, as well as log and usage data as well as user Agent, browser type and screen resolution. You can also choose to give our App access to your device's address book, which will only be used when you want to add someone to your contacts.

7. Photo Information

We collect data about your profile photos that allows us to promote them in a way that is favourable to you.

8. Link Information

You might come across some links while using our App or Sites. If you use them, we can keep track of how you interact with links, including to third-party services that we are not responsible for, by monitoring redirecting clicks or other methods. This can include your data whilst playing games on MixU.me and help us create a leaderboard or simply being able to provide you with access to games within the MixU.me app or to an external provider.

9. Messages

We review the content of messages sent in the App to identify topics, sentiments, and trends across our Users and monitor for abuse of our Terms of Service in order to maintain the security and integrity of our services.

10. Customer Support Contact Information

If you contact our Customer Support team via our feedback page or through the App, we can track your IP address and will receive your email address and the information you share with us to help resolve your request.

We keep records of our communications with you for 6 years after your account is deleted, including any complaints from you about other people using the App or Sites.

11. Cookies and Similar Technology Information

When you use our App or visit our Sites, we can collect personal data from you automatically by using cookies or similar technologies.

Some cookies are necessary for the App and Sites to function and cannot be switched off, but you do have choices for others. Check out our Cookie Policy to learn more about cookies, how we use them, and your options for these technologies.

What's a cookie?

A cookie is a small file placed on your device or internet browser that allows us to recognise and remember your preferences. Cookies generally help us better personalise and improve your experience on our App and Sites.

How do we use your information?

Our main goal: give you an enjoyable MixU.me experience as you connect.

Contents, Part 2.

1. Using Your Information
2. Our Matching Algorithms
3. Moderation Practices
4. Lawful Basis

YOU SHOULD KNOW

We don't currently do any direct marketing, but if we do in the future we will seek your consent in advance. We may send to you a reminder email if your account is dormant for a while, but you can opt out of any follow up emails by unsubscribing.

1. Using Your Information

To achieve our goal of giving you an enjoyable connection experience, we use your personal information to:

• offer our services and features to you
• contact you with information about the App, such as updates and new features
• personalise the App, Sites, and content we deliver to you
• carry out research and analysis about how you use and interact with the App and Sites
• test new technologies and processes meant to enhance and improve the App and Sites
• resolve disputes, troubleshoot problems, and enforce our Terms of Service
• investigate fraud and protect our legal rights
• protect third parties and the people on our App and Sites from harm

This allows us to understand how close you are to others and show you profiles of people.

2. Our Matching Algorithms

We want to ensure the safety and security of everyone on our App and Sites, and give people the best possible user experience. To do this, we require every person using our App and Sites to verify their accounts.

We want to help you find the best possible connections, so we developed matching algorithms to predict your compatibility with others and show you people we think are a good match for you.

To predict your compatibility with others and recommend profiles, our matching algorithms use:

• the information you share about yourself in your profile
• information about your activity on the App
• your location

To be clear

If you post anything that is inconsistent with our Terms of Service, we can restrict your account access or terminate it altogether.

3. Moderation Practices

Safety on our App and Sites is very important to us, so we take steps to make sure every person follows our Terms of Service while connecting. We use a combination of automated systems and a team of moderators to monitor and review accounts and messages for content that suggests a violation of our Terms of Service. This process involves some personal information, such as photos and any other information uploaded to a profile or shared in messages.

We will issue a warning to the relevant account if any account or message meets the relevant criteria suggesting a likely violation. We can also restrict or block the relevant user's access, who can contact MixU.me to contest the decision.

YOU SHOULD KNOW

If the legal basis is consent, you can withdraw your consent at any time. If the legal basis is legitimate interests, you have a right to object to how we use that information. How? Just contact us or follow the instructions provided in the relevant sections of this Policy.

4. Lawful Basis

According to European Union ("EU") and United Kingdom ("UK") data protection laws, processing personal information must always have a specific lawful basis -- meaning there must always be a legal reason, which is defined by the GDPR and other relevant laws. Here you will find the legal basis for all of the personal information we collect, use, and process.

What about the CCPA categories?

You will see some of the CCPA's specific categories of personal information mentioned under the section for Californian residents. You can find more information about these categories here.

[Detailed lawful basis table as per original policy - covering purposes such as: providing MixU.me service, facilitating networking, verifying identity, processing payments, sending marketing, research and analysis, responding to requests, profile sharing, investigating violations, improving experience, social media integration, anti-fraud procedures, and aggregated information sharing.]

WHAT INFORMATION CAN OTHERS SEE?

MixU.me is specifically designed to make it easier for you to connect and interact, which involves making certain information about you available to others on the App.

IMPORTANT THINGS TO KNOW WHEN SHARING INFORMATION

We recommend not putting sensitive information that could be used for abuse or misuse on your profile for others to see, such as:

• email addresses
• URLs
• instant messaging details
• phone numbers
• full names
• addresses
• credit card details
• national identity numbers
• driver's licence details
• any other sensitive information
• Do not share any materials or content which could be compromising to you.

Be careful when posting sensitive details about yourself on your profile or by adding certain MixU.me badges to your profile, such as your religious denomination, political leanings, sexual preferences, and health information. Although you can voluntarily choose to provide us with this information when you create your profile, sharing these sensitive details is not required. And remember the photographs you post on MixU.me can also reveal information about yourself.

When using the MixU.me App, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users and non-users of the App. We want our Users to be mindful about posting information that may eventually be made public.

Some countries might require that people have the option to download a copy of their conversation history. In this case, we have no control over how this information might then be used or shared after we are required to provide it. To obtain a copy please contact customer.service@MixU.me.

Remember to log out of any app or third-party account you use to log in to or access our App when you are done to keep others from accessing your MixU.me account.

TAKE CONTROL OF YOUR DATA

In order to help you make connections and provide an enjoyable MixU.me experience, it might sometimes be necessary to share some personal information with others. But rest assured: we will only ever share your personal information in the limited circumstances described in this Policy.

With this in mind and under these restrictions, you should be aware that some of these trusted third parties might also use the personal information they collect for their own purposes. For example, by aggregating your personal information with other data they hold.

OUR COMMITMENTS TO YOU

We work with "Service Providers", and a list of those can be found here . We aim to make sure they have adequate data protection and information security measures in place as part of contractual requirements.

What Are Your Rights?

With all of this in mind, let's talk about how you can take control of your privacy.

So what are your rights? You generally have the following rights regarding your personal information, depending on the specific circumstances:

Right to be informed: Your right to know what personal information we process and why.

Right to access: Your right to request a copy of the personal information we have about you.

Right to rectify: Your right to correct the personal information we have about you if it's inaccurate.

Right to data portability: Your right to retrieve your personal information from us to easily transfer it to another location.

Right to erase: Your right to have your personal information deleted, except if we have compelling reasons to keep it (like following the law).

Right to restrict or object: Your right to limit or stop how we use your personal information. If processing is restricted, we can still store the information but can't use it further.

Right to complain: Your right to complain to us or your country's data privacy authority if you don't agree with how we handle your data or address your concerns. If you have a concern about how we handle your personal information or a request, we encourage you to first contact us.

Rights related to automated decision-making, including profiling: Your right not to be affected by automatic decisions made without any human involvement, especially if those decisions have significant or legal effects on you.

If you live in the UK, you can make a complaint to the Information Commissioner's Office (ICO).

If you live in the EU or European Economic Area ("EEA"), you can get in touch with your local Data Protection Regulator.

If you live outside the UK, EU, or EEA, reach out to your local privacy data protection regulator.

If you want to learn more or exercise your rights, just visit our feedback page , email our Data Protection Officer at dpo@mixu.me or contact us. To protect you and everyone on the App and Sites, we might need to ask you for specific information to help us confirm your identity before we answer your request.

YOU SHOULD KNOW

Your particular rights depend on your country and this list does not apply everywhere or include every single possible right that might exist around the world. You should always be aware of the rights you have under the privacy laws that apply in your country.

Data Transfers and International Data

DO YOU LIVE IN BRAZIL?

This section applies if you are based in Brazil. The personal information you provided to us will be stored in Germany, but may be transferred to outside the EU to Hong Kong or China.

If you are a User from Brazil, our legitimacy for the processing of personal data may include the following bases:

• Contract performance: necessary for providing the services pursuant to the agreement between you and us.
• Your consent: when we seek your consent prior to processing your personal information for a specific purpose that we communicate to you. You may withdraw your consent at any time and we will stop processing your data for that purpose.
• Compliance with legal requirements: necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement).
• Our legitimate interest and interest of users: necessary for our legitimate interests and not overridden by your rights (for example, to detect and prevent fraud and abuse in order to protect the safety of the Users).
• Necessary for the regular exercise of rights on legal, administrative or arbitral action.

DO YOU LIVE IN THE US?

If yes, there's a bit more information you need to know. If you see your state listed here, we have some extra information to share with you. Please refer to the Privacy policy additional pages for more information regarding the following US States.

California, Colorado, Connecticut, New Jersey, Oregon, Texas, Utah, Virginia.

How do we handle and store your personal information?

We will only keep your personal information as long as necessary for the relevant purpose and legal basis described in the How do we use your information? section, but never longer than allowed by applicable law.

What happens when you delete your account?

If you delete your account, we make sure it is no longer viewable on the App. Just in case you delete on accident or change your mind, it's possible to restore your account for up to 28 days after deleting. Please contact customer.service@MixU.me to help.

After these 28 days, we start the process of deleting your personal information, unless:

• we must keep it to follow applicable law
• we must keep it to prove we followed applicable law
• there is an outstanding issue, claim, or dispute that requires us to keep the relevant information until it is resolved
• the information must be kept for our legitimate business interests, such as fraud prevention and enhancing safety and security for people using our App and Sites

And don't forget:

Profile Verification Information: if you verify your profile, we only keep any biometric scans we receive so that we can verify you in the future and for our record-keeping purposes until we no longer need them for such purposes or for three years after your last interaction with us, whichever occurs first.

Customer Support Contact Information: we keep records of our communications with you for 6 years after your account is deleted.

YOU SHOULD KNOW

Even after you remove information from your profile or delete your account, copies of that information may still be viewable or accessible if it was previously shared, copied, or stored with or by others. We cannot control this and we are not legally responsible or liable for this.

If you give third-party apps or websites access to your personal information, their own terms of service or privacy policies control how they handle your personal information.

Connecting you around the world

Our App and Sites are global -- we want you to be able to access MixU.me and make connections wherever you happen to be in the world. To make this possible, we operate a global network of servers to provide the App and Sites, and store your personal information. Our network includes servers in the EU, and may also be processed in HK and China.

In any case, we make sure your personal information is adequately protected -- especially when transferred overseas. We make sure that valid, legal mechanisms are in place, such as the EU approved model clauses, and enforce strong contractual standards. If you want more information about the protections we have in place, just email dpo@mixu.me.

How do we keep your information secure?

Here at MixU.me, we pride ourselves on taking all appropriate and reasonable security measures to:

• help protect your information against loss, misuse, and unauthorised access or sharing
• protect the confidentiality of your personal information, such as by using secured servers with firewalls

Tips to keep your data secure

Unfortunately, using a website or the Internet is never 100% secure and even we can't guarantee that unauthorised access, hacking, data loss, or other breaches will never happen. We can't guarantee the security of your personal information while it is being transmitting to us, so any transmission is at your own risk. Our Apps are not permitted for use by anyone under 18 years old.

This being said, here are some tips to help keep your data secure:

• Always log out of your account when you're done.
• Never share your password with anyone else.
• Regularly change your password.
• If you ever think someone has access to your password or account, now or in the past, just follow these steps.

Age Restriction Policy

Although we want as many people as possible to enjoy our creation, you must be at least 18 years old to use MixU.me. We do not knowingly collect any information or market to children, minors, or anyone under 18 years old. If we become aware that someone under 18 has registered a MixU.me account and shared personal information with us, we will take steps to terminate that person's registration.

YOU SHOULD KNOW

Wherever you live, we care about your privacy. You can make a request for your data either through our app or by contacting our support team.

Our Contact Information

Please let us know if you have any questions or concerns about this Policy, want to exercise your rights, or have a problem or complaint. We will work hard to address it when you get in touch.

You can reach us by:

Our Feedback Page

Email at customer.service@MixU.me

Contacting our designated Data Protection Officer by: dpo@mixu.me | Breaking Barriers Hoogoorddreef 15 1101BA Amsterdam

Email at dpo@mixu.me